Privacy Policy
The Peterborough Centre of Naturopathic Medicine (PCNM) is committed to protecting the privacy and confidentiality of the personal information of its clients, prospective clients, and website visitors. This Privacy Policy outlines the practices concerning the collection, use, and disclosure of your personal information, including Personal Health Information (PHI), in accordance with applicable Canadian privacy legislation (including, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial health privacy acts).
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1. What Information We Collect
We collect two main types of information:
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Personal Health Information (PHI): Information collected during the course of providing clinical services, including your medical history, current health status, treatment plans, lab results, and billing information.
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Personal Information (PI) & Website Usage Data:
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Contact/Booking Details: Your name, address, telephone number, and email address provided for appointment booking and communication.
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Website Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, referring pages, and the dates/times of your visits. This information is typically collected using cookies and analytics services.
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2. How We Use Your Information
We use your information for the following purposes:
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To Provide Clinical Services: To assess, diagnose, treat, and provide continuous care.
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To Communicate: To schedule and confirm appointments, send health-related information, and respond to your inquiries.
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For Billing and Administration: To process payments and manage our clinic operations (e.g., quality assurance).
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To Improve our Website: To understand how visitors use our website and improve user experience.
3. Disclosure of Information
We will not disclose your PHI or PI to third parties without your explicit consent, except when required or permitted by law. This may include:
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For Continuity of Care: Sharing information with other health care providers involved in your care, with your consent.
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Legal Requirements: Where required by law, court order, or regulatory body (e.g., reporting certain diseases, responding to a subpoena).
4. Security
We take reasonable steps to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes physical, organizational, and technological security safeguards.
5. Website and Third-Party Links
Our website may contain links to external sites. PCNM is not responsible for the content or privacy practices of these external sites.
6. Contact Information
If you have questions about this policy or your personal information, please contact:
Privacy Officer Peterborough Centre of Naturopathic Medicine
Address:
386 Burnham Street
Peterborough, Ontario
K9H 1T6
Email:
Phone:
705-761-6596